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Refunds & Exchanges
Return (Refund) Policy
seoulive is committed to providing the highest quality K-beauty products and ensures that all items are shipped in perfect condition.
Defective or Incorrect Items: If you receive a defective or incorrect product, you may request a return (refund) within 30 days of receiving your package. In such cases, seoulive will cover all return shipping costs and any additional fees.
Change of Mind (Dubai Return Center): Unlike other global services, we allow returns for a change of mind, provided the product remains unopened and unused. However, for change-of-mind returns, the round-trip shipping costs (original shipping fee + return pick-up fee) will be deducted from your refund.
Refund Process: Approved refunds will be processed via the original payment method and may take approximately 2 to 15 business days.
Return (Refund) Procedure
To initiate a return, please submit a 1:1 Inquiry to the seoulive Customer Service Center with the following details:
Order Number
Photos of the product: Please provide clear photos of the damaged or incorrect item.
Shipping Label: If you received the wrong item, please include a photo of the shipping label attached to the package.
Once your inquiry is submitted, our team will review the details and provide instructions for returning the item to our Dubai Logistics Center.
Non-Eligibility for Returns (Refunds) Please note that returns (refunds) will NOT be accepted in the following cases:
If the item was not purchased from seoulive.shop.
If the package was returned due to customer-related reasons (e.g., incorrect address, recipient unavailable).
If the product has been opened or the original seal has been broken. (For hygiene reasons, cosmetics cannot be returned once the packaging is opened).
If the return request is made more than 30 days after the delivery date.
If the product was intentionally damaged or shows signs of use.
If the return is requested simply to change the color or product option after the order has been processed.
Important Note
seoulive does not offer direct exchange services at this time. If you wish to exchange an item, please return the original item (if eligible) for a refund and place a new order. Actual product colors may vary slightly depending on your device settings and individual skin tones.
For further inquiries, please contact our [1:1 Customer Service Center].
Achieve a radiant, even complexion with House of Hur’s Brightening Skin Prep Essence Pad. Infused with Rice Extract and Alpha Arbutin from Yeoju, these essence-soaked pads gently exfoliate, brighten, and smooth skin texture while reducing hyperpigmentation. Say goodbye to dullness and hello to a luminous glow!
Gentle Touch, Powerful Hydration
Infused with concentrated actives, the essence provides smooth application and long-lasting hydration.
Deeply Hydrating Care
Enriched with Rice and Grain Extract, it delivers deep hydration, nourishes skin layers, and forms a barrier to lock in moisture.
Bright and Radiant Skin
Formulated with alpha-arbutin and niacinamide, it inhibits melanin production to enhance and maintain a luminous, even skin tone.
Enhance Your Complexion
Brightening Skin Prep Essence Pad, with Rice Extract and Alpha Arbutin, gently exfoliates to reveal a smoother, brighter, and more radiant complexion.
Say Goodbye to Hyperpigmentation
With Rice Extract and Alpha Arbutin, the Brightening Skin Prep Essence Pad fades dark spots and evens skin tone for a radiant complexion.
Refine Your Skin Texture
Gently smooth and refine your complexion with the Clearing Skin Prep Essence Pad, leaving skin soft, even, and naturally radiant.
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