Origin: 100% Authentic products shipped directly from brand in South Korea.
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Typically 5-7 business days
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Refunds & Exchanges
Return (Refund) Policy
seoulive is committed to providing the highest quality K-beauty products and ensures that all items are shipped in perfect condition.
Defective or Incorrect Items: If you receive a defective or incorrect product, you may request a return (refund) within 30 days of receiving your package. In such cases, seoulive will cover all return shipping costs and any additional fees.
Change of Mind (Dubai Return Center): Unlike other global services, we allow returns for a change of mind, provided the product remains unopened and unused. However, for change-of-mind returns, the round-trip shipping costs (original shipping fee + return pick-up fee) will be deducted from your refund.
Refund Process: Approved refunds will be processed via the original payment method and may take approximately 2 to 15 business days.
Return (Refund) Procedure
To initiate a return, please submit a 1:1 Inquiry to the seoulive Customer Service Center with the following details:
Order Number
Photos of the product: Please provide clear photos of the damaged or incorrect item.
Shipping Label: If you received the wrong item, please include a photo of the shipping label attached to the package.
Once your inquiry is submitted, our team will review the details and provide instructions for returning the item to our Dubai Logistics Center.
Non-Eligibility for Returns (Refunds) Please note that returns (refunds) will NOT be accepted in the following cases:
If the item was not purchased from seoulive.shop.
If the package was returned due to customer-related reasons (e.g., incorrect address, recipient unavailable).
If the product has been opened or the original seal has been broken. (For hygiene reasons, cosmetics cannot be returned once the packaging is opened).
If the return request is made more than 30 days after the delivery date.
If the product was intentionally damaged or shows signs of use.
If the return is requested simply to change the color or product option after the order has been processed.
Important Note
seoulive does not offer direct exchange services at this time. If you wish to exchange an item, please return the original item (if eligible) for a refund and place a new order. Actual product colors may vary slightly depending on your device settings and individual skin tones.
For further inquiries, please contact our [1:1 Customer Service Center].
Experience the magic of House of Hur’s Purifying Cleansing Balm. Transforming from sherbet to oil to silky milk, it effortlessly removes makeup and impurities, leaving your skin clean, refreshed, and residue-free. Perfect for all skin types.
Deep Cleansing
Effortlessly remove makeup, sunscreen, and impurities in one step for pristine, refreshed skin
Soft Sherbet Texture
Enjoy the sherbet that melts into a soothing oil, reducing friction and enhancing comfort
Practical Grinder Type
Our innovative grinder dispenses the perfect amount and keeps the balm fresh by sealing out contaminants
How to Use
Rotate the grinder packaging to dispense a small amount of the Purifying Cleansing Balm onto dry hands. Massage the balm onto your dry face in circular motions, allowing it to melt into your skin and dissolve makeup, sunscreen, and impurities.
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